Refund Policy

Customer satisfaction is important to Vinext AI, LLC. We strive to provide genuine software licenses and professional customer support for every purchase.

If you experience an issue with your purchase, please contact our support team before requesting a refund. Most activation and installation issues can be resolved through technical assistance without the need for a refund.

Every refund request will be reviewed individually based on the circumstances described below.

Refunds may be considered under the following circumstances:

• Duplicate purchase of the same product
• Incorrect product delivered due to our error
• License cannot be delivered because of our system failure
• Verified technical issue that cannot be resolved by our support team
• Order cancelled before license delivery

Each request will be reviewed individually. Approval is not guaranteed.

Refunds will generally not be granted when:

• The license has already been successfully delivered and activated
• The customer purchased the wrong product
• The customer's computer or operating system does not meet software requirements
• The customer changes their mind after successful delivery
• The issue results from incorrect installation or misuse
• The voucher has already been redeemed successfully

Before any refund decision is made, customers are encouraged to contact our Technical Support team. Our support team will attempt to resolve:

• Installation issues
• Activation issues
• Compatibility questions
• Delivery problems

Only cases that remain unresolved after good-faith support efforts may proceed to refund review.

To submit a refund request, please provide the following information:

• Order number
• Email address used at checkout
• Product purchased
• Description of the issue
• Screenshots or supporting evidence (if applicable)

Submit your request through our Support & Contact page. Our support team will review your request and respond with the next steps.

Typical processing timeline for refund requests:

• Initial response: within 1–2 business days
• Investigation: duration depends on issue complexity
• Approved refunds: processed to the original payment method according to your payment provider's processing time

Customers requiring assistance should contact our support team through the Support & Contact page.

Support representatives will work with you to resolve issues as quickly as possible. You may also reach us at info@vinext.ai.